Privacy & Policy
Last Updated: August 2026
Privacy Policy
ZEEPAY Teknoloji Anonim Şirketi (“ZEEPAY”, “we”, “us” or “our”) respects the privacy of its users and is committed to protecting personal data in accordance with applicable data protection and privacy laws. This Privacy Policy explains how we collect, use, store, share and protect personal information when you use our website, mobile application, payment-related services, customer support channels and other services provided through ZEEPAY.
1. Information We Collect
Depending on the services you use, we may collect the following categories of information: • Identity information, including name, surname, date of birth, nationality and identification or passport information. • Contact information, including phone number, email address and residential or correspondence address. • Account information, including account identifiers, user profile details and account activity. • Know Your Customer (KYC) and compliance information required for identity verification, fraud prevention, anti-money laundering and regulatory purposes. • Payment and transaction information, including transaction records, card-related activity, top-up information and payment history. • Device and technical information, such as IP address, device type, operating system, browser type, device identifiers and log information. • Customer support communications, including messages, requests, complaints and other communications with our support teams. • Information that you voluntarily provide when using our services.
2. How We Use Personal Information
We may use personal information for the following purposes: • To create and manage user accounts. • To provide payment, wallet, card-related and other financial technology services. • To verify users and perform KYC, AML, sanctions screening and fraud prevention checks. • To process transactions, top-ups, transfers and other service requests. • To provide customer support and respond to inquiries. • To maintain the security and integrity of our systems and services. • To detect, prevent and investigate fraud, unauthorized activity and misuse. • To comply with legal, regulatory, contractual and card-scheme requirements. • To improve our products, services and customer experience. • To send service-related notifications and, where permitted, marketing communications. • To maintain records required by applicable laws and regulations.
3. Legal Basis for Processing
Where required by applicable law, we process personal data based on one or more of the following legal grounds: • Performance of a contract or provision of requested services. • Compliance with legal and regulatory obligations. • Legitimate interests, including fraud prevention, security, service improvement and business operations. • Consent, where consent is legally required. • Establishment, exercise or defense of legal claims.
4. Sharing of Personal Information
We may share personal information only where necessary and lawful, including with: • Licensed payment institutions, electronic money institutions, banks and financial service providers involved in providing ZEEPAY services. • Card issuers, card schemes, processors and payment infrastructure providers. • Identity verification, KYC, AML, sanctions screening and fraud prevention providers. • Technology, hosting, cloud infrastructure and cybersecurity providers. • Customer support and communication service providers. • Professional advisers, auditors, legal advisers and consultants. • Government authorities, regulators, courts or law enforcement agencies where legally required. We do not sell personal information to advertisers or third parties. Where ZEEPAY services are provided in cooperation with licensed financial institutions or other regulated partners, personal data may be processed by those institutions in accordance with their own legal obligations and privacy policies.
5. Payment and Card Services
Certain payment, wallet and card-related services available through ZEEPAY may be provided in cooperation with licensed payment institutions, card issuers, banks or other regulated financial service providers. ZEEPAY may act as a technology provider, representative, service provider or commercial partner depending on the specific service. Users may therefore be subject to additional terms, privacy notices, KYC procedures and regulatory requirements of the relevant licensed service provider.
6. International Data Transfers
Some service providers or technology infrastructure used by ZEEPAY may operate outside the country in which the user is located. Where personal data is transferred internationally, we take reasonable measures to ensure that such transfers are made in accordance with applicable data protection laws and appropriate safeguards.
7. Data Retention
We retain personal information only for as long as necessary to: • Provide our services. • Maintain account and transaction records. • Comply with legal, regulatory, tax, accounting and compliance obligations. • Prevent fraud and resolve disputes. • Establish, exercise or defend legal claims. Retention periods may vary depending on the type of information and applicable legal requirements.
8. Data Security
We implement appropriate technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure or destruction. However, no electronic transmission or storage system can be guaranteed to be completely secure.
9. User Rights
Depending on applicable law, users may have the right to: • Request access to their personal information. • Request correction of inaccurate or incomplete data. • Request deletion of personal data where legally permitted. • Request restriction of processing. • Object to certain processing activities. • Withdraw consent where processing is based on consent. • Request information about how their personal data is processed. • Submit a complaint to the competent data protection authority. Certain information may need to be retained despite a deletion request where required by financial, regulatory, AML, tax or other legal obligations.
10. Cookies and Similar Technologies
Our website and services may use cookies and similar technologies for: • Website functionality. • Security and fraud prevention. • Analytics and performance measurement. • Remembering user preferences. Users may manage cookies through their browser settings where applicable.
11. Communications and WhatsApp
ZEEPAY may communicate with users through channels including email, SMS, telephone and WhatsApp. Where WhatsApp is used for customer support, authentication, service notifications or other communications, information may be processed in accordance with applicable WhatsApp and Meta policies in addition to this Privacy Policy. We use such communication channels only for legitimate business purposes and in accordance with applicable consent and messaging requirements.
12. Children’s Privacy
ZEEPAY services are not intended for individuals who are not legally eligible to use the relevant financial or payment services. We do not knowingly provide regulated financial services to minors where prohibited by applicable law.
13. Third-Party Links
Our website or application may contain links to third-party websites or services. ZEEPAY is not responsible for the privacy practices or content of third-party websites. Users should review the privacy policies of those third parties separately.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business operations. The updated version will be published on our website together with the revised “Last Updated” date.
15. Contact Us
For questions, requests or complaints regarding this Privacy Policy or the processing of personal data, please contact: ZEEPAY Teknoloji Anonim Şirketi Website: https://zeepay.com.tr Email: [email protected] Address: Quasar Rezidans 2401 / Şişli / İstanbul Türkiye
